We are excited to work with you, and we are 100% focused on creating a strong relationship with you as we help you develop an inbound marketing strategy that gets you results.
As we’ve worked with clients over the years, we’ve learned what works well to support project success.
This document identifies the guidelines and policies of how we work best with clients and what we’ll need from you.
Items, Revisions, and Approvals
Background Materials Supplied by You:
The content items we write is based primarily on background material provided by you, the client.
Depending on our project, helpful materials for you to send us include items like brochures, product and service information, issues of newsletters, market research studies, testimonials from satisfied clients, complaint letters, examples of competitors’ materials, images, articles, etc.
We may also conduct interviews with you, your employees, or other members of your team as required to develop premium content offers and inbound campaign blog posts.
The content items provided by you should be original and valid. If you need us to do extensive research outside of the materials you provide in order to create original content, there may be an additional fee to be quoted separately.
Background material that you send to us in preparation for the project will not be returned to you unless specific arrangements have been made in writing prior to the Project.
The client will have to provide us with all the materials that have been asked from SorxMedia, within the reasonable time frame of 1-2 weeks. In case that client fails to deliver the asked material, SorxMedia might not be able to deliver at the 100% of the promised agreement.
Reviews and Approvals:
We will send to you blog articles, landing pages, social media posts, design elements, newsletters and other items on a monthly basis, on one week in advance of publication, including information about the cutoff date and time for incorporating your feedback.
We request that you review everything and let us know of any changes, feedback or revisions within
that timeframe; if we don’t hear back from you, we will publish these items as scheduled as scheduled.
Edits and Revisions:
Based on your feedback we will do one standard and three minor revisions
- Turnaround time for minor revisions is 2-3 business days
- Turnaround time for major revisions is 5-7 business days
If additional revisions are needed for either of items or concepts, an additional fee may Apply.
If a change of direction requires significant additional hours, a Change Order will be issued to amend the original agreement, based on the new direction.
If changes in concept direction, format, or content come after strategy, copywriting, and/or design have been completed, a Change Order will be issued and updated strategy or rewriting will be charged at an additional fee.
Every effort will be made to make online items comply with the law. However, it is your responsibility to submit all online items for legal review if needed. You are also responsible for final proofreading of all the item.
You are absolutely indemnifying SorxMedia from any and all losses, claims, damages, and liabilities which may arise from the use of the work, including but not limited to any and all instances of inclusion or omission.
One Monthly meeting will be made by telephone and one on our office for an in-person meeting. For our telephone meetings, we will call you at our prearranged time; we’ll ask you for the best number to reach you at the time we schedule our meetings.
Meeting Start and End Times:
To support our effective working relationship, our meetings are designed to start and end on time. If we’re in the middle of something at the end of our scheduled time, we’ll assess at that time whether we’ll run late, resume during the next scheduled call, or use email to reach completion.
If You’re Running Late for a Meeting:
If you are not available to begin promptly at our scheduled meeting start time but are still able to begin before our scheduled meeting end time, we will use whatever minutes may remain; however, please understand that the meeting will still end at the designated time.
Meeting Reschedule Policy:
Because the scheduling of a meeting involves reservation of a time set aside specifically for you, we ask for a minimum of 48-business-hour notice by email to reschedule. If you have an emergency, such as an illness or accident, and you need to reschedule less than 48 business hours in advance, please let us know by email right away (if at all possible) and we will work with you to reschedule. An emergency is NOT a last minute schedule change, unanticipated guests, being unexpectedly busy that day, lack of being prepared for our meeting, forgetting the time, or another meeting running late, for example.
Problems, Concerns, or Questions:
We are 100% committed to your success. If you feel there is some part of our working relationship that isn’t supporting you the way you want or need, or if you want to clarify something, it is your responsibility to say so. We appreciate, respect, and value your honesty, and we will work with you to resolve the situation.